Filing a complaint


Disputes between traders and brokerage companies are inevitable. And even well-founded appeal to a broker’s tech support cannot always guarantee a satisfactory outcome. In such cases a trader has the right to file a complaint about poor or inadequate service, or fraud on the part of a brokerage firm in the File a Complaint section. A broker’s refusal to pay funds, unexpected malfunctions of the trading platform, or any other intentional actions entailing trader’s losses are considered to be the reason to lodge a complaint.

The claim can be submitted only with evidence of unfair actions and improper attitude of a broker and provided that the trader had been already trying to settle the issue for at least a week.

When the complaint is filed, it is directed to the complaint processing department. A special commission decides whether it will be further investigated. Being considered, the claim is not available for public viewing and is only displayed in the user’s personal account. In case the complaint is accepted, it becomes available in the All Complaints section for commenting and voting. Otherwise, a trader will be informed about its rejection via email.

  • Comment for InstaForex

    Kev| 2019-08-02 09:29:21


    In our country, Instaforex is one of the most popular financial broker. I know a lot who have been investing at this for a long time and they have also proven their credibility… << read more

  • Comment for OptionFair

    Spiderman| 2017-05-31 16:58:11


    I think it's the best way to earn some money - choose reliable broker and trade options every day 2-3 hours. I like this broker for honesty. Once their platform failed, and my… << read more

  • Comment for YouTradeFX

    Edward Bojewski| 2017-05-31 16:09:05


    My goal was to earn not much money, but find the stable additional earnings. And I'm glad that I've found it here. Every month I make 1-2 withdrawals to my card. Trading goes… << read more

  • Comment for EasyMarkets

    Larry| 2017-05-31 15:47:06


    No, I don't recommend EasyNarkets for serious trading becaouse their re-quotes appeares too often. I don't like to change my plans during the trade. And yesterday when I got a… << read more

  • Comment for IronFX

    Elephant| 2017-05-30 14:10:26


    As for me, they are not bad opportunity to earn some money, For example, when I was beginner, I had only $400 for initial deposit, but now I could to multiple my money in 5 times… << read more

  • Comment for InstaForex

    Zemeskis| 2017-05-30 13:52:10


    Joined Insta 2 years ago and happy with result. I think InstaForex is the best broker among other with accessible minimum deposit. For the beginning I invested $25 and bonus 35%.… << read more

  • Comment for Dukascopy Bank SA

    Phoenix| 2017-05-26 09:38:46


    Nice condition, but very expencive broker for me. Very much money go to spread and comissions.. I have earned this month only $65...Will find more cheap broker..… << read more

  • Comment for Orbex

    Login| 2017-05-26 09:35:48


    No. I din't want to trade there anymore! They are correcting my trading results - profit - every time I make a request for withdrawal! This time for example, they cut it for $35.… << read more

  • Comment for Forex4you

    marriage| 2017-05-26 09:32:33


    I enjoy tradin there. My orders are executing very quickly, 2seconds maximum. If you will open account here. I recommend you to start with Cent account. I has begun with it too.… << read more

  • Comment for Alpari

    Patrik| 2017-05-24 15:36:13


    At first I had many questions to support, and they answered me quickly. I learned how to trade very long time... Lost about $1000 last year, But now I feel I start trade better,… << read more

  • Comment for CMS Forex

    marria| 2017-05-24 15:26:39


    I'm happy, I withdraw my money yesterday and now I can start trading only on profit, amount of initial deposit, $250 I've already withdrew. Speed of execution is fast. Recommend… << read more

  • Comment for FXDD

    trader_hjij| 2017-05-24 15:02:31


    It's very important that broker very quickly make a withdrawals. For example, I get profit to my card during one day. I trust them.… << read more

  • Comment for Profit Group

    meduza| 2017-05-19 11:46:33


    I use my visa for withdrawals and get my profit for 1-2 days maximum. I do it pretty often, because Profit Group is so good broker that allows me to earn very well. There's no… << read more

  • Comment for ICM Brokers

    TY| 2017-05-19 10:51:59


    I DON'T LIKE THEIR SERVICE! I MADE VERIFICATION OF ACCOUNT A MONTH! EVRY DAY I SENT THEM TONS OF E-MAIL, BUT THEY IGNORED ME. I`M GLAD THAT NOT DEPOSED HERE MUCH MONEY. DON'T… << read more

  • Comment for IG Markets

    massar_trader| 2017-05-19 10:42:53


    Not for me. Very expensive conditions. If I trade during the day, I lost about $30 for requotes, for widen spread. Profit cpuld be different.… << read more

  • Comment for ForexYard

    Teddy| 2017-05-18 13:22:07


    Many opportunities, over 55 currency pairs and pretty wide leverage. I've been trading here since February, and I see that it's not as expensive as my other preview broker.… << read more

  • Comment for FBS

    b16| 2017-05-18 12:57:49


    Some people say that this broker is very cheaty, but I don't think so, because my experience is very good. As I earn here in average $300 a month and no one cancel my… << read more

  • Comment for SuperForex

    leon_1989| 2017-05-18 12:23:20


    My first adequate broker!!! I start trading with $100, and now I have more than $500 on my account and enjoy my withdrawals each month. They send it to me very quickly - 2-4… << read more

  • Comment for JustForex

    aaaa| 2017-05-17 13:15:28


    Slow execution... and slow support to claim to. I am… << read more

  • Comment for TenkoFX

    Ferdinand| 2017-05-17 13:14:02


    I don't like this,,, When I\ve found this broker, I was wondered with their condition written on the web-site, But practice was much worse... On real market trading was with… << read more

  • Comment for NAS Broker

    slot| 2017-05-17 13:09:04


    All advantages are here! I'm very proud that I trade here, and had an opportunity to earn my first progit for good withdrawal. It was last month, when I got $500, and on the rest… << read more

  • Comment for FXstart

    Eset32| 2017-05-16 17:00:55


    Really low spreads, 0.1-0.3 pips. I know it sonds like magic, but this is my real everyday trading. I open nearly 10 positions per day, and don't pay much fee to broker company.… << read more

  • Comment for SunBirdFX

    Dali| 2017-05-16 16:57:33


    I want to say only one thing: if you'll trade with them, try not to accumulate much money in account, because you may lost them all. It's my sad experience.. I've lost $400 at… << read more

  • Comment for FxPro

    Sose | 2017-05-16 16:51:52


    Very well, I've working with them since december, i like their terminal and speed of execution. Mostly my orders are close during 3 sec. I like them!… << read more

  • Comment for AvaTrade

    varravan| 2017-05-12 14:58:53


    Good that they have so pleasant condition for traders: $100 minimal deposit, leverage 1:200 and fast withdrawal. I'm using Pay pal - get money… << read more

  • Comment for Oanda

    vovka| 2017-05-12 11:49:47


    I have a long partnership with Oanda and I am absolutely sure that they are one of the best broker! If I could, I started to trade with them early, and didn't lost my first… << read more

  • Comment for NewForex

    Anji_Piterson| 2017-05-12 11:18:28


    I started to learn the forex when I was a student. I chose the NewForex company for this. I designed a site that hosts most of the analytical content. I was offered the simplest… << read more

  • Comment for FX.co

    dido| 2017-05-09 14:57:23


    The section "Market inside" really helped me when I was a beginner on forex market. There and in other sections of resourse there are plenty of useful… << read more

  • Comment for Admiral Markets

    pharaon| 2017-05-09 14:37:49


    No, no and once again NO! After all I've seen here, I don't want to trade here again. And though their support call me and ask, won't help. Every month during 2017 year when I… << read more

  • Comment for iFOREX

    ms | 2017-05-09 14:32:44


    There I can trade with confidence, Never cheat, never delay or cut my profit. I've been trading since last August and have already twice my initial depo to $500! Now I'm trying to… << read more